A boy peering over a fence

New boiler, new washer, new coat

maintaining the flow of credit through turbulent times

  • Girl sitting on a workbench
  • Woman holding an open purse
  • Girl blowing out candles on a birthday cake

Chairman's statement

The group has produced a
solid performance in 2009

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In 2009 we continued to meet
the needs of our customers.

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Corporate responsibility review

Corporate responsibility remains a fundamental part of our business strategy.


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Financial highlights

£130.1 million

Profit before tax and exceptional costs

63.5 pence

Dividend per share

71.4 pence

Basic earnings per share before exceptional costs

£1,139 million

Year-end receivables